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Terms And Conditions

Please read our Terms & Conditions of Service carefully. In paying for our services you are hereby bound by these Terms & Conditions of Service.

  1. General
    1. Throughout this document, 'we' and 'our' refers to virtualtouronline.co.uk while 'you' and 'your' refers to an individual, firm or company, being provided with a virtualtouronline.co.uk service. Virtual Tour Online is a brand name wholly owned by CBS Solutions LTD.
    2. We reserve the right to change our Terms & Conditions of Service at any time.
  2. Ownership
    1. You retain ownership of any images that you supply us with including the resulting stitched image used online as part of your virtual tours.
    2. We retain ownership of the website code, virtual tour viewing software and infrastructure.
  3. Service
    1. We reserve the right to refuse service.
    2. Our standard subscription service provides unlimited account usage.
    3. Whilst our accounts are unlimited we operate a fair use policy - each account is for one brand and/or branch only.
    4. We will not be held liable for any information that we publish on your behalf which is based on information you have provided to us for publishing purposes.
    5. We reserve the right to monitor our service and submitted material for quality purposes.
    6. You agree to allow us to send emails to the email address you signed up with in order to support the service.
    7. We reserve the right to remove tours and scene images from the servers.
  4. Payment
    1. In paying for our annual service you receive 12 months hosting of your virtual tours, after which there will be a 14 day grace period whereby you will have the opportunity to renew your subscription. Failure to renew may result in all hosted virtual tours being deleted from our servers. You will be informed when your subscription is close to renewal, and you will also be contacted before your virtual tours are deleted from our servers.
    2. If you pay monthly your virtual tours will be hosted with our service whilst you maintain a subscription.
  5. Termination
    1. We reserve the right to withdraw our service at any time.
    2. You may terminate any Direct Debit instruction you have with us at any time.
  6. Refunds
    1. We will consider refunds on our yearly subscription service if you provide adequate reason for our service to be at fault in some way. Subscription refunds will be for the value of the remainder of your subscription term, rounded down to the nearest whole month.
    2. Refunds are not provided on monthly payments.
  7. Warranty
    1. Any equipment we supply in promotional offers comes with a one year return-to-base manufacturer warranty, and operates under the terms of the manufacturers own warranty. Equipment should be returned to us with the original packaging using a traceable method.
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Page last modified on May 25, 2020, at 11:16 PM